If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name, profession, job title, age, address and phone number.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other agencies. You may opt out of further contact from us at any time.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may also collect it in ways including:
- through your access and use of our website
- by telephone, letter or email
- during conversations between you and our representatives
- by entering competitions, promotions or requesting information or material from us
- completing surveys or providing feedback to us
How can you access and correct your personal information
You may access your Personal Information that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You can contact us by email and we undertake to respond within 7 days.
How we protect your Personal Information
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
To whom may we disclose your information?
We may disclose your personal information to:
Our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
Any organisation for any authorised purpose with your express consent.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.